Terms & Conditions

Introduction

FloPro Limited provides business process automation, integration services, analytics, and related support (“Services”). Services include AI voice agents, custom chatbots, and OneChat, our omnichannel platform for customer communications delivered via the WhatsApp Business Platform, SMS, email, web chat, Instagram, and voice. Use of the WhatsApp Business Platform is subject to the policies and terms of WhatsApp and Meta Platforms, Inc., and you agree not to use our Services in a way that would cause non-compliance.

Services

2.1 Scope. We offer automation and AI-enabled solutions, including (but not limited to) voice agents, custom chatbots, workflow automation, systems integration, dashboards/BI, data processing, and specialised consulting.

2.2 Changes to Services. We may improve, modify, or discontinue parts of the Services as technology, compliance, or operational needs evolve. If a change materially impacts an active engagement, we will communicate it through reasonable channels.

2.3 Client responsibilities. You are responsible for providing accurate requirements, timely feedback, access credentials/permissions where needed, and subject-matter decisions required to configure automations effectively.

Omnichannel Messaging & Communications

FloPro operates messaging and voice channels on your behalf across WhatsApp, SMS, email, web chat, Instagram, and voice. General opt-in, opt-out, and no-spam principles apply equally across every channel; the WhatsApp-specific rules below reflect the additional compliance requirements of Meta’s WhatsApp Business Platform. Other channels remain subject to their own provider’s terms (for example, carrier SMS regulations or email anti-spam law).

3.1 Opt-in required. We (or you, if we operate the WhatsApp solution on your behalf) may only message a person on WhatsApp if they provided their phone number and gave opt-in permission to receive subsequent messages or calls.

3.2 Opt-out must be honoured. Any request to stop, block, discontinue, or opt out of communications must be respected (whether made on or off WhatsApp).

3.3 Templates & 24-hour window. Outside the 24-hour customer service window, business-initiated messages must use approved message templates; within the window, replies can be sent without templates as allowed by policy.

3.4 Automation requires human escalation. If automation is used, there must be prompt, clear escalation paths (e.g., in-chat human agent transfer, phone, email, web support).

3.5 No misleading or spammy messaging. You must not confuse, deceive, defraud, mislead, spam, or “surprise” people with communications on any channel.

Acceptable Use

4.1 Legal and ethical use. You agree to use the Services lawfully and ethically and not to deploy automations to facilitate illegal conduct, fraud, harassment, or abuse.

4.2 Regulated/restricted activities. You agree not to use WhatsApp-enabled flows to promote or facilitate prohibited or restricted goods/services as set out in WhatsApp business policies (including restricted verticals).

4.3 Account/security. You are responsible for safeguarding your credentials, ensuring only authorised staff access systems, and promptly notifying us of suspected unauthorised access.

Data Protection & Privacy

5.1 Privacy policy. Where we act as a Data Controller for direct FloPro customer interactions, our published Privacy Policy explains how we handle personal data. Where we act as a Data Processor for client engagements, the client is typically the Data Controller and we process data under the client’s instructions and the applicable agreement.

5.2 Required consents and notices. You are responsible for securing all required notices, permissions, and consents to collect, use, and share people’s information — especially where you supply contact lists or instruct us to message or call end-users.

5.3 Limited use of platform data. Data obtained through the Platform about a person you message or call must only be used as reasonably necessary to support communicating with that person.

5.4 Sensitive identifiers / health restrictions. You agree you will not request or encourage anyone to share full payment card numbers, bank account numbers, personal ID numbers, or other sensitive identifiers via WhatsApp, and will not use WhatsApp for telemedicine or to send/request health-related information where regulations require heightened protections.

5.5 No cross-customer sharing. You may not forward or share information from one customer’s conversations with any other customer.

5.6 Jamaica data protection.To the extent applicable, processing should align with Jamaica’s Data Protection Act 2020 framework and data protection standards (including fairness, purpose limitation, accuracy, security, and data subject rights).

Intellectual Property

6.1 FloPro IP. FloPro retains all rights to its proprietary methodologies, templates, code (except client-owned bespoke deliverables where agreed), processes, and know-how created before or outside the scope of your engagement.

6.2 Client materials. You retain ownership of your pre-existing materials (logos, brand assets, data, content). You grant FloPro a limited licence to use them solely to deliver the Services.

6.3 No unauthorised copying. You may not copy, reverse engineer, or distribute FloPro proprietary materials except as expressly agreed in writing.

Fees, Payment, Cancellation & Refunds

7.1 Fees. Fees, milestones, and payment terms are set out in your proposal/SOW/invoice.

7.2 Third-party costs. You are responsible for third-party platform fees (e.g., WhatsApp conversation charges, telephony/voice minutes, hosting, email/SMS providers, software licences) unless explicitly included in writing.

7.3 Cancellation. You may cancel an engagement by written notice. Work completed up to the cancellation date remains payable.

7.4 Refunds. Unless otherwise stated in writing, implementation/consulting fees are non-refundable once work has started, because time and capacity are allocated immediately.

Limitation of Liability

8.1 No guaranteed outcomes. We do not guarantee specific business results (e.g., revenue, conversion rates, cost savings). Results depend on data quality, operational adoption, third-party systems, and user behaviour.

8.2 Service availability. Third-party outages (e.g., WhatsApp/Meta, telephony carriers, hosting providers) may impact performance. FloPro is not liable for interruptions caused by third parties outside our reasonable control.

8.3 Cap on liability.To the maximum extent permitted by law, FloPro’s total liability arising from the Services is limited to the fees you paid to FloPro for the specific Services giving rise to the claim in the preceding 3 months (or another cap if specified in your SOW).

8.4 Excluded damages. FloPro is not liable for indirect or consequential losses (e.g., lost profits, lost data, business interruption) to the extent permitted by law.

Modifications

We may update these Terms to reflect changes in Services, platform policies, or legal requirements. The “Last updated” date will change accordingly. Continued use after an update constitutes acceptance of the updated Terms.

Contact

For questions about these Terms or your engagement:

FloPro Limited
Email: autom8@floproltd.com
Phone/WhatsApp: +1 (876) 824-2268

Governing Law & Dispute Resolution

These Terms are governed by the laws of Jamaica. Parties will first attempt to resolve disputes in good faith through discussions. If unresolved, disputes may be brought before the competent courts of Jamaica (unless your SOW specifies arbitration/another mechanism).